Terms and Conditions

Conditions of Entry

The Picture Show Man Cinema would like everyone visiting our cinemas to enjoy their visit and remind you that the issue of a cinema ticket and subsequent access to the cinema are subject to these terms. Please read them carefully. 

Your behaviour in our cinemas can affect the safety and wellbeing of our staff and our other guests.  It can also affect the security of our property, and the property of our staff and guests.

1. We are required to refuse admission to a film performance to anyone who in the opinion of our staff is below or appears to be below the minimum age required by the relevant classification of Australian Classification or local authority. Proof of age may be required by us.

2. Where a movie is Classified as R18+, persons who have not attained the age of 18 years on or before the date of the session will not be admitted. Photo ID is required when purchasing tickets and must be produced when entering the auditorium or at any time during the screening if requested by a staff member, a member of the Police, a staff member of the NSW Department of Community Services or any other person deemed by the shift supervisor to be entitled to require it. The shift supervisor has absolute discretion to determine whether or not a form of photo ID is acceptable as identification of the individual concerned. If a person gains admission to a movie classified R18+ and is later deemed not to be eligible to remain in the cinema no refund will be given.

3. MA 15+ rated movies contain strong content which is legally restricted to people over the age of 15. It contains elements such as sex scenes and drug use that could have a strong impact on the viewer. Where a movie is Classified as MA15+, persons who have not attained the age of 15 years on or before the date of the session will not be admitted unless accompanied by a parent or adult guardian at all times when they are inside the cinema auditorium. If the parent/guardian leaves the auditorium for any reason, then the child must also leave the auditorium. Should the parent/guardian leave the building for any reason the child will be removed from the cinema. The shift supervisor has absolute discretion to contact parents, the Police of the Department of Community Services. For those aged 15 or over, photo ID is required when purchasing tickets and must be produced when entering the auditorium or at any time during the screening if requested by a staff member, a member of the Police, a staff member of the NSW Department of Community Services or any other person deemed by the shift supervisor to be entitled to require it. The shift supervisor has absolute discretion to determine whether or not a form of photo ID is acceptable as identification of the individual concerned. If a person gains admission to a movie classified R18+ and is later deemed not to be eligible to remain in the cinema no refund will be given.

4.    The Picture Show Man reserves the right to refuse admission to, or to require anyone to leave the premises who:- 

·  might be a risk to the safety of others;

·  appears to be intoxicated and/or is behaving in an antisocial way, including being aggressive, abusive, intimidating or threatening or behaving in a way which may cause distress to our staff or other guests;

· is smoking cigarettes or other substances on the premises

·  engages in any type of criminal behaviour or causes damage to our premises, property, staff or other guests; and/or

· brings cameras or recording equipment into the auditoria (and we reserve the right to carry out random bag checks). It is an offence to make a recording of a film for sale or to distribute or communicate a recording to the public in the course of business and to otherwise infringe the rights of the copyright owner.

CCTV may be in operation for the purposes of crime prevention and public safety.

TERMS & CONDITIONS OF TICKET PURCHASE

1. Tickets to the screenings and events at the Picture Show Man Cinema are provided by Sapphire Showbiz Pty Ltd ABN 39 621 985 635.
 

2. These terms, together with our other Conditions of Entry and notices elsewhere on our website and our premises (Terms) govern the conditions of ticket purchase and attendance.

3. By purchasing a ticket to a screening on our website (or as otherwise made available by us) you agree to be bound by these Terms.

Sale of Tickets

4. When you book your ticket, you have the option of choosing your seat. We reserve the right to change your seat(s) to the next best seat available should we not be able to allocate a seat in the area you nominate for any valid reason as determined by us.

5. The unauthorised use of photographic and recording equipment in our cinemas is strictly prohibited. Your right to attend our premises will be subject to our Conditions of Entry.

6. You must not resell or offer for resale any tickets at a premium.

Ticket Prices

7.  The price of a ticket (and if applicable, 3D glasses) will be as displayed on the website during the booking process.

8.  A ticket booking fee will apply to all tickets purchased via the website as displayed on the website during the booking process.

9. If you are redeeming a gift card, redeeming a complimentary pass, using our psm club membership or booking a seat for an accompanying carer using a valid Companion Card, you are unable to use our online purchasing facility. These sales need to be presented to the cashier at the cinema. We do NOT give refunds for tickets booked online if you present any of the above after you have purchased your ticket online.

10. Payment can be made by any method specified in the booking process.

11. All stated prices include GST.

12. Please note that if a pricing error occurs, we are not under an obligation to provide the ticket(s) or 3D glasses to you at the incorrect (lower) price, even after the confirmation page has been displayed and the confirmation email has been sent to you, if such a pricing error is obvious and could have reasonably been recognised by you as a mistake. Alternatively, we will honour the advertised pricing. Price and availability information is subject to change.

Amendments to these terms

13. We reserve the right to add to or amend these Terms from time to time. Amendments will take effect when posted on our website. If you purchase a ticket via the website after any amendment to these Terms, you agree to be bound by the updated version of these Terms.

14. We will always try to ensure that screenings take place in accordance with the advertised programme. However, we may sometimes have to cancel a performance, vary the time of a screening or substitute an alternative film because of circumstances beyond our control.  We will try and let you know beforehand if this happens. Tickets purchased for cancelled screenings will be exchanged upon request.

Refund or cancellation of tickets

15. Unless otherwise expressly stated elsewhere on the website, or at our discretion, to the extent allowed by law, tickets cannot be exchanged or refunded unless we fail to comply with our obligations to you.

16. Should a screening be interrupted due to equipment problems, temporary interruptions to power supply including through weather events or any other cause it is at the discretion of the shift supervisor to offer free tickets to customers affected. Should the interruption be for a period greater than 60 minutes then the offer will include the provision of a refund which will be paid within 7 days. Cash refunds will never be given for Credit Card or Eftpos purchases.

How you can contact us

17. Our number is (02) 6495 3744 you can contact us by calling this number, or by emailing us via our “contact us” page at www.pictureshowman.com.au or by writing to us at this address: Picture Show Man Cinema. PO Box 349, Merimula. NSW. 2548.